At Farm Fresh, we take pride in delivering fresh, hygienic, and high-quality meat & seafood straight to your doorstep. Since our products are perishable, we maintain strict standards of hygiene and quality throughout the process.
Please read our Refund & Return Policy carefully before placing an order.
1. No Return Policy
Due to the perishable nature of our products, we do not accept returns once an order has been delivered successfully.
However, if there is an issue with the product, we will review and resolve it promptly.
2. Replacement or Refund Eligibility
You are eligible for a replacement or refund only in the following cases:
You received the wrong product.
The product was damaged, spoiled, or of poor quality at the time of delivery.
You received an incomplete order (missing items).
⚠️ Note: Slight variations in weight, cut, or color do not qualify for a refund or replacement.
3. Reporting an Issue
If you face any issue, please contact our support team within 2 hours of delivery with the following details:
Order ID
Product name
Clear photo or video of the product showing the issue
📧 Email: support@farmfresh.com
📞 Phone/WhatsApp: +91-9519103617, +919519103618
Our team will verify the issue and offer a replacement or refund based on our inspection.
4. Cancellation Policy
Orders can be canceled only before dispatch.
Once your order is prepared and out for delivery, cancellation is not possible.
For prepaid orders canceled before dispatch, a full refund will be issued within 5–7 business days to the original payment method.
5. Refund Timeline
Refunds (if applicable) are processed within 7–10 business days after approval.
The credited amount may vary based on your payment provider’s processing time.
6. Incorrect Payment or Double Transaction
If a payment fails or you are charged twice for the same order, please contact us with your transaction reference ID.
We will verify the issue and initiate a full refund for the duplicate payment.
7. Contact Us
For any refund, return, or delivery issue, reach out to us at:
📧 Email: support@farmfresh.com
📞 Call/WhatsApp: +91-9519103617, +919519103618
🏢 Address: 94-128 NAI SARAK FARRASH KHANA, Uttar Pradesh, KANPUR, India, 208001
We’re here to make sure every Farm Fresh order is a great experience — fresh, fast, and worry-free.
